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Outlook

Go from inbox chaos to full control — master email management, calendar scheduling and productivity features that most users never discover.

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About Outlook

Microsoft Outlook is M365's email and calendar hub — now powered by Copilot, with deep integrations into Teams, To Do and SharePoint. Modern Outlook is far more than an inbox; it's where most people manage their day, triage communication, schedule meetings and turn email into action.

It's best used for disciplined inbox management, calendar scheduling, meeting prep, delegate access and group mailbox handling — especially when combined with Copilot's summarisation and drafting. Every employee benefits, but managers, executives, executive assistants, sales and customer-facing teams gain the most from structured Outlook practice. Outlook solves the eternal knowledge-worker problem of drowning in email — with rules, categories, quick steps, Copilot summaries and calendar-blocking turning a cluttered inbox into a functional, time-respecting command centre.

Training Session

A focused session designed to build real-world skills fast.

Outlook
  • Navigating the Outlook interface — mail, calendar, people and tasks
  • Composing emails — formatting, attachments, @mentions and OneDrive links
  • Scheduling emails to send later and recalling sent messages
  • Focused Inbox — managing the Focused vs. Other split
  • Creating folders, categories and flags to organise your inbox
  • Rules — automatically sorting, categorising and moving emails
  • Quick Steps — multi-action shortcuts for repetitive tasks
  • Setting up automatic replies (Out of Office)
  • Creating and managing email signatures
  • Email templates for repetitive communications
  • Advanced search — filters, search folders and finding attachments
  • Sharing your calendar and viewing colleagues' calendars
  • Scheduling meetings — Scheduling Assistant and Room Finder
  • Creating and managing recurring appointments
  • Responding to, updating and cancelling meeting invitations
  • Creating contact groups for emailing multiple people at once
  • Delegation and shared mailboxes
  • Managing tasks and integration with Microsoft To Do
  • Outlook and Teams — joining meetings, sharing to channels

Ready to train your teams on Outlook?

Book a free 30-minute discovery call. No commitment, no pressure.

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