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Outlook
Go from inbox chaos to full control — master email management, calendar scheduling and productivity features that most users never discover.
Book This Session →
Go from inbox chaos to full control — master email management, calendar scheduling and productivity features that most users never discover.
Book This Session →Microsoft Outlook is M365's email and calendar hub — now powered by Copilot, with deep integrations into Teams, To Do and SharePoint. Modern Outlook is far more than an inbox; it's where most people manage their day, triage communication, schedule meetings and turn email into action.
It's best used for disciplined inbox management, calendar scheduling, meeting prep, delegate access and group mailbox handling — especially when combined with Copilot's summarisation and drafting. Every employee benefits, but managers, executives, executive assistants, sales and customer-facing teams gain the most from structured Outlook practice. Outlook solves the eternal knowledge-worker problem of drowning in email — with rules, categories, quick steps, Copilot summaries and calendar-blocking turning a cluttered inbox into a functional, time-respecting command centre.
A focused session designed to build real-world skills fast.
A grounding in the Outlook interface across mail, calendar, people and tasks, then composing emails properly — formatting, attachments, @mentions and OneDrive links instead of bulky copies. We also schedule emails to send later, recall sent messages, and make sense of the Focused vs. Other inbox split.
Organising with folders, categories and flags, then letting Outlook do the filing for you — rules that automatically sort, categorise and move emails, and Quick Steps that bundle repetitive multi-action tasks into a single click. Advanced search with filters, search folders and attachment-finding means nothing stays buried.
The small set-ups that pay off daily: automatic replies for when you are out of office, professional email signatures created and managed properly, and email templates that turn repetitive communications into a two-second job.
Sharing your calendar and viewing colleagues' calendars, then scheduling meetings the painless way with the Scheduling Assistant and Room Finder. We also create and manage recurring appointments, and handle meeting invitations gracefully — responding, updating and cancelling without confusion.
Emailing groups of people at once with contact groups, and running delegation and shared mailboxes so team inboxes stay covered. We finish by managing tasks with the Microsoft To Do integration and connecting Outlook to Teams — joining meetings and sharing emails to channels.