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Microsoft Teams
Four focused sessions covering everything from first-time users to team owners — choose the training that fits your team's needs.
Book This Session →
Four focused sessions covering everything from first-time users to team owners — choose the training that fits your team's needs.
Book This Session →Microsoft Teams is M365's collaboration and communication hub — combining persistent chat, meetings, calls, channels, files, apps and webinars in one platform. For most M365 organisations, Teams is the digital front door to daily work.
It's best used for team collaboration, meetings and webinars, enterprise voice, channel-based project work, cross-company collaboration through guest access, and as the delivery surface for M365 apps, Copilot and custom agents. Every role benefits, but project teams, managers, hybrid workforces, customer-facing teams and anyone in meetings most of the day feel the difference most. Teams solves the long-standing problem of communication being scattered across email, file shares, phone and meeting tools — by pulling all of it together into a single, searchable, integrated workspace where conversations, files and decisions live in the same place.
All sessions are end-user focused — no IT or admin content.
What Microsoft Teams is and where it fits in Microsoft 365, finding your way around the interface, and setting up your profile, presence status and status message so colleagues know when you're available.
Using the Activity feed to stay on top of what needs you, starting and managing 1:1 and group chats, understanding how teams and channels are organised, and sharing and accessing files inside Teams.
Joining and participating in meetings with confidence, and making and receiving calls directly from Teams.
Managing notifications and Do Not Disturb so Teams works around you, using search to find messages, people and files fast, and adding the apps you need.
Starting, naming and managing 1:1 and group chats, advanced messaging — formatting, announcements and urgent messages — plus using @mentions and tags effectively, and reactions, saved messages and message translation.
Sharing and co-authoring files in chats (stored in OneDrive) and escalating a chat to a call or meeting when typing stops being the fastest way.
Threads vs. posts and when to use each, standard, private and shared channels, collaborating on channel files (stored in SharePoint), syncing them to your desktop, and adding and managing tabs.
Pinning, hiding and reordering to keep your sidebar tidy, and searching effectively across chats and channels.
Scheduling meetings from Teams and Outlook, using the Scheduling Assistant to find available times, configuring meeting options — lobby, presenter roles, chat and reactions — and setting co-organisers.
Joining from calendar, email link or dial-in, the pre-join screen — camera, mic and background — meeting controls as attendee and presenter, sharing your screen and content including PowerPoint Live, and using reactions, raise hand and in-meeting chat.
Making meetings productive with collaborative tools — Whiteboard, Polls and Q&A — and creating, assigning and managing breakout rooms.
Meeting recordings and transcripts — how they work, and accessing and sharing recordings after the meeting ends.
Setting up and running a webinar end to end — customising registration and the event page, managing attendee permissions during the event, and post-webinar attendance and registration reports.
Team owner vs. member responsibilities, planning and creating a team from scratch or a template, and naming conventions plus a clear team description that helps people find and trust the team.
Managing membership — adding, removing and promoting members — and working safely with guest users and external collaborators.
Creating and managing standard, private and shared channels, channel moderation to control who can post, customising the team with tabs and apps, and team settings — member permissions, @mentions and tags.
Archiving a team when a project ends, managing the team's shared files and SharePoint library, viewing team analytics and activity insights, and communicating team norms through welcome posts, pinned messages and announcements.