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Microsoft Teams

Five focused sessions covering everything from first-time users to team owners — choose the training that fits your team's needs.

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About Microsoft Teams

Microsoft Teams is M365's collaboration and communication hub — combining persistent chat, meetings, calls, channels, files, apps and webinars in one platform. For most M365 organisations, Teams is the digital front door to daily work.

It's best used for team collaboration, meetings and webinars, enterprise voice, channel-based project work, cross-company collaboration through guest access, and as the delivery surface for M365 apps, Copilot and custom agents. Every role benefits, but project teams, managers, hybrid workforces, customer-facing teams and anyone in meetings most of the day feel the difference most. Teams solves the long-standing problem of communication being scattered across email, file shares, phone and meeting tools — by pulling all of it together into a single, searchable, integrated workspace where conversations, files and decisions live in the same place.

Training Sessions

All sessions are end-user focused — no IT or admin content.

Teams for Beginners
  • What Microsoft Teams is and where it fits in Microsoft 365
  • Navigating the Teams interface
  • Setting your profile, presence status and status message
  • Using the Activity feed
  • Starting and managing chats (1:1 and group)
  • Understanding teams and channels
  • Sharing and accessing files in Teams
  • Joining and participating in meetings
  • Making and receiving calls
  • Managing notifications and Do Not Disturb
  • Using search to find messages, people and files
  • Adding and using apps
Chats & Channels
  • 1:1 and group chats — starting, naming and managing
  • Advanced messaging — formatting, announcements, urgent messages
  • Using @mentions and tags effectively
  • Reactions, saving messages and message translation
  • Sharing and co-authoring files in chats (stored in OneDrive)
  • Escalating a chat to a call or meeting
  • Channel types — threads vs. posts and when to use each
  • Standard, private and shared channels — when to use each
  • Collaborating on files in channels (stored in SharePoint)
  • Syncing channel files to your desktop
  • Adding and managing tabs in channels
  • Organising your workspace — pinning, hiding and reordering
  • Searching across chats and channels
Meetings & Webinars
  • Scheduling meetings from Teams and Outlook
  • Using the Scheduling Assistant to find available times
  • Meeting options — lobby, presenter roles, chat, reactions
  • Setting co-organisers
  • Joining meetings from calendar, email link or dial-in
  • Pre-join screen — camera, mic and background setup
  • Meeting controls as an attendee and as a presenter
  • Sharing your screen and content (including PowerPoint Live)
  • Meeting settings and options
  • Using reactions, raise hand and in-meeting chat
  • Collaborative tools — Whiteboard, Polls and Q&A
  • Breakout rooms — creating, assigning and managing
  • Meeting recordings and transcripts
  • Accessing and sharing recordings after the meeting
  • Setting up and running a webinar
  • Customising registration and the event page
  • Managing attendee permissions during a webinar
  • Post-webinar attendance and registration reports
Teams Phone & Calling
  • What Teams Phone is and how it works
  • Setting up and testing your audio devices
  • Navigating the Calls interface — dial pad, speed dial, call history
  • Making and receiving calls (internal and external)
  • In-call controls — mute, hold, merge and transfer
  • Consultative vs. blind call transfers
  • Voicemail — setup, greeting, accessing and reading transcripts
  • Call forwarding and simultaneous ring
  • Scheduling call forwarding rules by time of day
  • Setting up call groups
  • Setting up and managing delegates
  • Managing your presence and availability for calls
  • Using Teams Phone on mobile
Teams for Managers & Team Owners
  • Team owner vs. member — understanding your responsibilities
  • Planning and creating a team (from scratch or a template)
  • Naming conventions and writing a clear team description
  • Managing team membership — adding, removing and promoting members
  • Working with guest users (external collaborators)
  • Creating and managing channels — standard, private and shared
  • Channel moderation — controlling who can post
  • Customising the team with tabs and apps
  • Team settings — member permissions, @mentions, tags
  • Archiving a team when a project ends
  • Managing the team's shared files and SharePoint library
  • Viewing team analytics and activity insights
  • Communicating team norms — welcome posts, pinned messages and announcements

Ready to train your teams on Microsoft Teams?

Book a free 30-minute discovery call. No commitment, no pressure.

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