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These Terms of Engagement ("Terms") govern the relationship between Haedlern, operated by Kamil Brzezinski (Poland), and any individual or organisation ("Client") that books or receives training services from Haedlern.
By submitting a booking enquiry, confirming a session, or making a payment, you agree to these Terms. If you are booking on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
Haedlern provides Microsoft 365 training and adoption services, including but not limited to:
The exact scope, format, and deliverables for each engagement are confirmed in writing prior to the session date.
A booking is initiated by submitting an enquiry through haedlern.com or by direct communication. A booking is only confirmed once both parties have agreed on the session scope, date, and fee, and a confirmation has been issued in writing (email is sufficient).
Haedlern reserves the right to decline any booking at its discretion prior to confirmation.
Invoices are issued in GBP or EUR as agreed at the time of booking. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
Late payments may incur a late payment charge of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or equivalent statutory interest under Polish law.
All prices shown on haedlern.com are exclusive of VAT. VAT will be applied where required by law.
Cancellation by the Client:
Rescheduling by the Client: One free reschedule is permitted with at least 5 days' notice. Subsequent reschedules or those with less than 5 days' notice may be treated as a cancellation at Haedlern's discretion.
Cancellation by Haedlern: In the unlikely event that Haedlern needs to cancel a confirmed session, the Client will be notified as soon as possible and offered either a full refund or a rescheduled date at no additional cost. Haedlern's liability in this case is limited to a refund of any fees already paid for the cancelled session.
Sessions are delivered remotely via Microsoft Teams unless an on-site arrangement has been explicitly agreed in writing. On-site sessions may be subject to additional travel and expenses charges, agreed in advance.
Sessions are delivered in English unless an alternative language has been agreed. Haedlern will make reasonable efforts to tailor session content to the Client's Microsoft 365 environment and stated objectives, based on information provided before the session.
To ensure effective delivery, the Client agrees to:
Haedlern is not responsible for session quality issues caused by the Client's failure to meet these obligations.
All training materials, slide decks, handouts, and content created by Haedlern remain the intellectual property of Haedlern. Upon payment in full, the Client is granted a non-exclusive, non-transferable licence to use any materials provided for internal use within their organisation only.
Materials may not be resold, redistributed, republished, or used to deliver training to third parties without prior written consent from Haedlern.
Any pre-existing materials, systems, or data provided by the Client for the purpose of customising a session remain the property of the Client.
Sessions may not be recorded by the Client without prior written agreement from Haedlern. Where recording is agreed, the recording is for internal use only and is subject to the same intellectual property terms as other materials.
Both parties agree to keep confidential any sensitive information shared during the course of an engagement. This includes, but is not limited to, business processes, organisational structure, and internal systems shared by the Client to enable session customisation.
This obligation does not apply to information that is publicly available, independently known, or required to be disclosed by law.
Haedlern's total liability to the Client for any claim arising out of or in connection with a session shall not exceed the fees paid for that specific session.
Haedlern is not liable for any indirect, consequential, or loss-of-profit damages arising from the use of training content, or from any failure to achieve a particular business outcome following a session.
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
These Terms are governed by the laws of Poland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Polish courts, unless otherwise required by applicable consumer protection law in the Client's jurisdiction.
Haedlern may update these Terms from time to time. The current version will always be published at haedlern.com/terms.html. Changes do not affect bookings already confirmed in writing before the updated Terms were published.
For any questions about these Terms, please contact:
Kamil Brzezinski
Haedlern
Poland
kamil.brzezinski@haedlern.com